Refund Policy
Elite Mobile Auto Services · Fredericksburg, VA · elite-mobile-auto-services.wpisites.com
Last updated: June 17, 2026
Our commitment
Elite Mobile Auto Services wants you to be satisfied with your service. If something is not right, contact us. We will work with you to make it right.
Refund eligibility
If you are not satisfied with a service, contact us within 14 days of the work being completed. We will review your request and, where appropriate, re-perform the work or issue a refund for the service in question.
How to request a refund
To request a refund, contact Elite Mobile Auto Services using the details below. Please include your name, the date of service, your invoice number, and a description of the issue so we can review your request promptly.
Processing time
Approved refunds are returned to your original payment method through our payment processor, Wholesale Payments (WPI). Refunds are typically processed within 5 to 10 business days, depending on your bank or card issuer.
Non-refundable items
Parts that have been installed, special-order or custom parts, completed diagnostic or inspection work, and labor already performed are generally non-refundable. Manufacturer warranties on parts, where they apply, are separate from this policy.
Booking deposits
Where a booking deposit is required, the deposit holds your appointment and is applied toward the cost of your service. Deposits are refundable if you cancel with reasonable advance notice; deposits may be retained for late cancellations or no-shows to cover the reserved time.
Contact
Questions about this policy or a refund request? Contact Elite Mobile Auto Services:
123 Fleming st, Fredericksburg, VA, 22408
Phone: (540) 684-4491
Email: elitemobilesutoservices@gmail.com